Delivery Information
We work on a 'next working day service' so when we receive your confirmed order, provided we have the item is in stock, your goods will be with you the following working day. Please see below for a more accurate guide.
* This information is aimed to be a guide and is based on delivery times provided to us by our couriers. As such we cannot fully guarantee any of the delivery dates.
** The dates outlined above are dependent on the availability of the items you order.
Please call 01491 579371 (Monday-Friday 09.30 - 17.00) for more information.
All Deliveries
Please ensure you leave a contact telephone number for us to process your order effectively.
Deliveries are made during normal working hours (Monday - Friday between the hours of 09.00 and 17.00).
Each parcel is sent with live tracking information and requires a signature at the specified delivery address.
We can deliver to both residential and business addresses, (with delivery times and signature in mind please select the most appropriate delivery address).
Should you not be there to sign for your parcel a missed delivery card will be left, using this you can arrange one re-delivery attempt free of charge.
Despatch time
We operate a 'next working day service' and if we receive your confirmed order before 1pm, provided we have the items in stock your goods will be with you the next working day.
In the rare event we have insufficient stocks to fulfil your order, we will notify and advise you of an anticipated lead time.
We ship all over the world please call us to discuss your requirement.
Please note: Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide you with further information.
Insurance
Having been despatching goods worldwide for the best part of 20 years, we have developed a quality control system for packing which ensures that every effort is made to try and protect your items for their time in transit.
With this in mind we personally guarantee the successful and safe delivery of your items. As such we will therefore cover any loss or damage to your goods while they are in transit.
This guarantee excludes any charges that may be incurred for failed delivery and / or subsequent redeliveries and is subject to our returns policy.
Returns & Refunds
Our aim has always been to provide you with the highest levels of customer service possible, we hope this is evident in our flexible and friendly returns and refund policy:
Should you wish to return an item to us FOR ANY REASON - don't worry. If we receive the item within 14 days of the date of despatch and it's still in the original new, unused condition, we'll refund the full price of the item or offer you an alternative to the same value; whichever you prefer.
Once we've received and checked the item, we will apply your refund or send you a replacement as soon as we can. A refund of the delivery charges will only be given in the instance of incorrect, damaged or faulty goods.
Please wrap return items securely, using the original delivery packaging, and remember to include your despatch note so that we can identify your order easily.
To discuss any of our returns policy please feel free to contact us:
Phone: +44 (0)1491 579371 (Monday - Friday: 09.30 - 17.00 GMT)
Terms & Conditions
Access:
You are provided with access to this Website in accordance with the following Conditions, any orders placed by you must be placed strictly in accordance with these Conditions.
Registration:
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
You will notify us immediately of any changes to the Personal Information by contacting our Customer services team by e-mail, or calling us on +44 (0)1491 579371 (Monday - Friday: 09.30-17.00 GMT).
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity:
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our Rights:
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links:
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of Products Contract
When choosing to purchase from us a contract is created between us the supplier and you the purchaser, the technical steps in this contract creation are as follows:
You place an order for your chosen products on the Website by pressing the ‘confirm order' button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement detailing the specific products you have ordered.
As all orders are subject to processing and packing times at our warehouse, we will send you a further despatch confirmation email when your items have been despatched.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
Description of Products
Each Product purchased is sold subject to its Product Description, these descriptions set out any Specific Conditions such as estimated delivery times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Definitions
"Conditions" means these terms and conditions and the Special Conditions.
"Product" means a product displayed for sale on the Website.
"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
"Special Conditions" means the terms and conditions in the Product Description.
"Users" means the users of the Website collectively.
"Personal Information" means the details provided by you on registration.
"We/us" means Ham Interiors Ltd.
"Website" means the website located at www.davidshuttle.com or any subsequent URL which may replace it.
"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.
"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands.
"You" means a user of this Website.
